Your Ask AI Chats - Yours Alone

Modified on Thu, 25 Jun at 3:34 AM

Chat history now shows only your own conversations.

Ask AI chat history on mobile now filters to your 
sessions only. You see the conversations you started not chats opened by other teammates in the same account.

The Challenge

When multiple users in an account used Ask AI on mobile, chat history could show everyone's sessions 
for that location. That made it hard to find your own threads and raised privacy concerns when teammates shared the same account.

Our Solution

Mobile now loads your Ask AI history per user, matching how access works on web. When you open Chat history
, you see only the conversations you started. The list also refreshes automatically when you switch accounts or sign in as a different user.

How This Supercharges Your Business

Protect privacy:
Each teammate sees only their own Ask AI conversations.
Find chats faster:
No more scrolling past someone else's sessions to reach your own.
Safer team rollout:
Account users can adopt Ask AI without exposing chat history across the team.
Stays in sync:
History updates correctly when you switch location or sign in as a different user.

How to Get Started

Open Ask AI:
Tap
Ask AI
from the FAB, home screen, or dashboard.
View your history:
Tap the history icon in the Ask AI header to open
Chat history
.
Pick up where you left off:
Select any of
your
past sessions to continue the conversation.

What's Next?

Continued Ask AI mobile improvements as more account users roll out across your team.
Ongoing parity between the mobile and web Ask AI experiences.

Roll-out & Availability

| Release Date
| June 5, 2026 |

| Available Version
 | 4.18.0
(build 831) |

| Status
| Public |

| CRM
| ✅ |

| WL App
| ✅ |

| Platforms
| iOS & Android |

Good to Know

Scope:
This change applies to the
Chat history
list only. It doesn't affect live chat or new messages.
Who sees what:
Each logged-in user sees the sessions tied to their account within the current account.
Switching context:
History clears and reloads when you switch accounts or when a different user signs in on the same device.
Empty history:
If your location or user context isn't ready yet, you'll see an empty list rather than a partial or incorrect one.